If you have a complaint about the school or about the curriculum, you should first discuss it with the class teacher, phase leader, Deputy Head or the Headteacher. The Headteacher is responsible for the day to day running of the school, including the issues of management and discipline. Usually a problem can be resolved when all parties sit down to discuss it and you will be given an appointment in order to do this.
All complaints received by post, by person or by telephone will be acknowledged in writing within two working days.
The Headteacher will listen carefully to the complaint and take notes of its exact nature. Every effort will be made to resolve the complaint quickly and if possible informally. If the complaint cannot be settled immediately the Headteacher will give you a deadline of no more than ten working days in which it is hoped the complaint will be settled.
The following procedures are followed by the Headteacher:
- Discuss the matter with the person concerned with the issue
- Consider any action or charges the school may need to make in light of your complaint
- Make arrangements to discuss the matter further with you. You are welcome to bring an adviser or interpreter to any such meeting
If your complaint has not been resolved to your satisfaction the Headteacher will give you information on how to make a formal complaint to the Governing Body or Local Authority and a meeting will be held to consider the matter.